Service Desk Supervisor(Technical Support)

บริษัท ชั้นนำย่านอุดมสุข บางนา ต้องการรับเจ้าหน้าที่ Service Desk Supervisor

หน้าที่

- Be the focal point of contact for all issues and concerns
- Act as a single point of contact
- Comply Honda Automobile (Thailand) requirements as stated in RFP
- Receive user’s problem via phone and email
- Create tickets (calls, incidents, requests)
- Assign tickets to proper resolution group
- Follow up tickets
- Verify resolution with user
- Closed tickets
- User administrator tasks to support TRC, NDC Site
- Communicate News and IT update to user via email, intranet, training
- Special assignment e.g. clean up user account
- Provide monthly report e.g. KPIs report
- Actively monitoring status of work to ensure SLA and KPI of whole department are met
- Backup consult Technical skill to team

คุณสมบัติ
- Bachelor in computer related field
- Problem analysis skill
- Service mind
- Able to communication English
- Basic knowledge of Hardware and Software
o Windows XP , Windows 2000 server, 2003 Server
o MS Office 200X
o Adobe Acrobat, Photoshop
o Network, Cabling and troubleshooting
o Printer troubleshooting
- Able work under pressure
- Be polite both communication and dressing